Specializing in:
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Business Processes &
Procedures
Your processes and procedures
should be well documented. From a quality perspective, we want to ensure
that your documents "say what you do". This makes it easier then to "do
what you say"
Straigtforward instructions.
Clear and concise language. We strive for total usability in your O&M
documents.
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Internal and external Public Documentation
There are many times when you
must communicate to customers, employees and perhaps to the media. One
voice should be heard. And it is our belief that it is always best to
tell the truth...it's easier to remember later on.
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Physical Security and IT Security
Documentation
Security of your facilities,
equipment, proprietary information and most importantly, your people is
the goal of a documented security plan. Whether a physical security plan
or emergency action plan, or a NIST compliant IT Security Plan, your
business will thank you if the worst should happen. Be prepared.
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Business Continuity Plans/Contingency Plans
Do you have an alternate work
site? Can your employees work from home? Have you tested your backups to
ensure you can restore your critical systems? Have you had a functional
exercise, tabletop exercise or even a fire drill in the last year? Your
continuity of operations planning and contingency planning can help you
stay in business when disaster strikes. Your business, customers and
employees are depending on you.
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Presentation and delivery
Are you comfortable in front
of a camera with a microphone in your face? Can you or your staff
facilitate a tabletop exercise? What is the appropriate presentation for
an audience of electricians, IT specialists, environmental engineers,
board members or a planning commission?
Usable Documents and
Information
As with web sites, your
documents and presentations should
follow the
K I S S rule...Keep It Short and Simple. Your business proposal, technical report, or
user document is not creative writing...it is technical writing. And, it just may be rocket science. Let's get to the point and say it clearly
and concisely. Your
documentation, whether paper-based or online, is a reflection of you and your products
or service. You may have the best service or product on the market, but, if the
documentation is not easy to understand and informational, or they can't
find your web site, your business may suffer.
Documents must be Usable to be Valuable
to your bottom line. That is, the reader must be able to:
-
obtain your documentation -
find the
right information in your documentation quickly -
understand and
USE that information
How can we approach
total usability?
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With Clear, Concise writing of user documentation, proposals, and procedures.
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With the use of intuitive presentation
of tables of contents, informational tables, pointive graphics, and complete indexes.
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By offering your documents in several
formats for the same information (i.e., paper, online, CD-ROM).
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By conducting Usability Testing -
- observing the document in use and improving it. (Validation
and Verification)
What can PerformWrite do for you?
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We'll revise and improve your existing
paper documentation by reviewing and creating new versions in
the existing format.
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We'll develop or update your professional
corporate style guide for all your existing documentation.
You can then be assured that all new documentation will have
the same corporate identity.
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We'll convert your existing documentation
into web-ready formats, which may be the ever-popular Adobe Acrobat
PDF format or HTML format for direct placement on the web.
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Creating a CD-ROM containing all of your
policy, sales or investor documentation may be just what you
need to distribute your documents directly to your employees,
customers or stockholders.
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